Important Update for Human App Users
Updated: November 7th, 2023
A Commitment to Transparency and Trust
Dear Human App Community,
We believe in maintaining a transparent relationship with you, our valued users. Today, we want to share a recent challenge we encountered and the steps we've taken to resolve it, ensuring that your trust in us is upheld and strengthened.
A Brief Timeline of Events
On October 19th, we celebrated the launch of the Human App, a milestone that the entire team worked on for over a year. Within the initial excitement, however, we identified unauthorized activities by 103 malicious users, resulting in a loss of $4,979.25 for Human.
Consequently, on October 25th, our partner bank unilaterally took the necessary action to disable new card issuances temporarily and suspended the affected card type.
Our Response
Within just two days, our team's resilience shone through. By October 27th, we had secured an alternative banking partner, ensuring the issuance of new cards for our users. The new cards issued do not currently support payment applications such as Google Pay, Apple Pay, PayPal, Cash App, and Venmo. Rest assured, we will keep you updated on any changes regarding this functionality.
Resolution and Restitution
By November 2nd, we had thoroughly reviewed all affected accounts. We assured a full refund of the compromised amounts, and by November 6th, we received all the user funds from the bank, enabling us to redistribute them back to our users.
Moving Forward with Enhanced Measures
New cards have been issued as of November 7th and 8th, and all affected balances have been restored. The Human App's operations are now fully functional and secure.
Our Promise to You
The Human App stores only the essential information for the app user experience and functionality—your full name, date of birth, mobile phone number, and a selfie after successful verification. Your security is our top priority, and we always adhere strictly to our privacy policy.
It’s essential to address any misinformation: the Human App does not require your full Social Security Number, nor do we have access to your card credentials.
Gratitude and Assurance
During this time, we received thousands of emails and were unable to respond to everyone promptly. We are deeply sorry for this delay. This message serves as a long-awaited update to all our users.
We apologize for any inconvenience and appreciate your patience and support as we navigated this challenge. Our team is dedicated to preventing such occurrences in the future and continues to work tirelessly to earn the trust you place in us every day.
If you have any questions or need further support, please contact us at support@joinhuman.com.
Thank you for being a vital part of our journey.
Sincerely,
The Human App Team
Updated: November 7th, 2023
A Commitment to Transparency and Trust
Dear Human App Community,
We believe in maintaining a transparent relationship with you, our valued users. Today, we want to share a recent challenge we encountered and the steps we've taken to resolve it, ensuring that your trust in us is upheld and strengthened.
A Brief Timeline of Events
On October 19th, we celebrated the launch of the Human App, a milestone that the entire team worked on for over a year. Within the initial excitement, however, we identified unauthorized activities by 103 malicious users, resulting in a loss of $4,979.25 for Human.
Consequently, on October 25th, our partner bank unilaterally took the necessary action to disable new card issuances temporarily and suspended the affected card type.
Our Response
Within just two days, our team's resilience shone through. By October 27th, we had secured an alternative banking partner, ensuring the issuance of new cards for our users. The new cards issued do not currently support payment applications such as Google Pay, Apple Pay, PayPal, Cash App, and Venmo. Rest assured, we will keep you updated on any changes regarding this functionality.
Resolution and Restitution
By November 2nd, we had thoroughly reviewed all affected accounts. We assured a full refund of the compromised amounts, and by November 6th, we received all the user funds from the bank, enabling us to redistribute them back to our users.
Moving Forward with Enhanced Measures
New cards have been issued as of November 7th and 8th, and all affected balances have been restored. The Human App's operations are now fully functional and secure.
Our Promise to You
The Human App stores only the essential information for the app user experience and functionality—your full name, date of birth, mobile phone number, and a selfie after successful verification. Your security is our top priority, and we always adhere strictly to our privacy policy.
It’s essential to address any misinformation: the Human App does not require your full Social Security Number, nor do we have access to your card credentials.
Gratitude and Assurance
During this time, we received thousands of emails and were unable to respond to everyone promptly. We are deeply sorry for this delay. This message serves as a long-awaited update to all our users.
We apologize for any inconvenience and appreciate your patience and support as we navigated this challenge. Our team is dedicated to preventing such occurrences in the future and continues to work tirelessly to earn the trust you place in us every day.
If you have any questions or need further support, please contact us at support@joinhuman.com.
Thank you for being a vital part of our journey.
Sincerely,
The Human App Team
Updated: November 7th, 2023
A Commitment to Transparency and Trust
Dear Human App Community,
We believe in maintaining a transparent relationship with you, our valued users. Today, we want to share a recent challenge we encountered and the steps we've taken to resolve it, ensuring that your trust in us is upheld and strengthened.
A Brief Timeline of Events
On October 19th, we celebrated the launch of the Human App, a milestone that the entire team worked on for over a year. Within the initial excitement, however, we identified unauthorized activities by 103 malicious users, resulting in a loss of $4,979.25 for Human.
Consequently, on October 25th, our partner bank unilaterally took the necessary action to disable new card issuances temporarily and suspended the affected card type.
Our Response
Within just two days, our team's resilience shone through. By October 27th, we had secured an alternative banking partner, ensuring the issuance of new cards for our users. The new cards issued do not currently support payment applications such as Google Pay, Apple Pay, PayPal, Cash App, and Venmo. Rest assured, we will keep you updated on any changes regarding this functionality.
Resolution and Restitution
By November 2nd, we had thoroughly reviewed all affected accounts. We assured a full refund of the compromised amounts, and by November 6th, we received all the user funds from the bank, enabling us to redistribute them back to our users.
Moving Forward with Enhanced Measures
New cards have been issued as of November 7th and 8th, and all affected balances have been restored. The Human App's operations are now fully functional and secure.
Our Promise to You
The Human App stores only the essential information for the app user experience and functionality—your full name, date of birth, mobile phone number, and a selfie after successful verification. Your security is our top priority, and we always adhere strictly to our privacy policy.
It’s essential to address any misinformation: the Human App does not require your full Social Security Number, nor do we have access to your card credentials.
Gratitude and Assurance
During this time, we received thousands of emails and were unable to respond to everyone promptly. We are deeply sorry for this delay. This message serves as a long-awaited update to all our users.
We apologize for any inconvenience and appreciate your patience and support as we navigated this challenge. Our team is dedicated to preventing such occurrences in the future and continues to work tirelessly to earn the trust you place in us every day.
If you have any questions or need further support, please contact us at support@joinhuman.com.
Thank you for being a vital part of our journey.
Sincerely,
The Human App Team
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